Free tracked delivery on orders over $30.00

Frequently Asked Questions

Yes, because our articles are unique pieces with an exclusive design.

All of our keychains are made to order by our partner artisans. They are subject to strict quality controls by our teams, comply with current standards, and are guaranteed against all defects.

Our products are hypoallergenic. They contain no allergens, and our metal keychains are nickel-free."

The process of handling your order includes artisanal manufacturing, quality controls, and shipping.

The average shipping time for an order by our artisans is 2 to 5 days.

Once your order is placed, your package will reach you in a maximum of 10 to 15 days, depending on the product, the time required for its production, and the location of the artisan.

We do everything possible to ensure that you receive your order as quickly as possible, without compromising the quality of our merchandise.

You can track your order using the tracking number we sent you in the shipping confirmation email.

Some of our products are sent separately (see below), so you may have received multiple tracking numbers referring to several parcels.

It's possible that you did not receive a tracking number in the shipping confirmation email, due to the synchronization delay of our software with the shipping platform.

Don't worry, it will be added to your order summary in a few days.

If your order includes several items, they may be sent separately, depending on stock availability, shipping warehouses and suppliers.

Each of your packages will then have its own tracking number. Don't worry, we'll make sure your order arrives in its entirety as soon as possible.

We deliver our products worldwide. There is no minimum order quantity. Our standard shipping price is $4.90. Free shipping on orders of $30 or more.

Yes, as long as your order is not "in process".

It is possible to cancel your order, but if the order is already in preparation, the cancellation fee will be 40% of the purchase price. It is not possible to cancel an order that has already been dispatched.

A problem with the Post Office? Lost, broken or destroyed parcel?

With our secure delivery option,KEYFERO will take care of the problem for you. We don't pass the buck to the carrier and leave you to fend for yourself.

We take full responsibility by immediately sending you a new parcel at our expense. Don't hesitate to contact us by e-mail: our team will do its utmost to meet your expectations.

You have 14 days to decide. During this period, you may decide to return your product for a full refund.

After this period, we are only able to accept returns in the event of a proven product defect. Our products undergo strict quality controls before each shipment.

However, if your products show any manufacturing defect, please contact us by sending us a photograph of the product in question (in the original packaging if possible), together with your order number.

To qualify for a return, your item must be unused and in the same condition as when you received it.

Yes, in compliance with Internet sales regulations and as indicated by the padlock icon and "https" in the URL bar, our site and payment system are protected by a modern SSL encryption protocol, so your personal data remains completely private.

Your security is our priority: our site only offers secure payment methods that are guaranteed to be safe.

We work with two payment providers renowned for their reliability: Stripe and Paypal.

We accept:

Credit cards

Debit cards

Paypal payments

Your bank details or credit card information will never be passed on to us. All payments are protected by our 128-bit SSL encrypted payment processor. We do not accept checks.

We've made shopping as easy as possible:

Select the product(s) you want:

Click on "Add to cart".

Click on the shopping cart icon in the top right-hand corner (your "basket") to finalize your purchase.

We also offer you the option of creating an account to make the process even easier.

No. Except in exceptional cases, we accept only one discount code per order.

KEYFERO legally ships its products worldwide. However, the buyer is responsible for import taxes in his country, and we decline all responsibility.

If you are a professional and/or wish to order large quantities, please contact our team. We'll be happy to help you quickly, and give you a personalized quote.

For any questions or requests for information, our customer support team is at your disposal at :

We guarantee a response within 24 hours (working days).