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Privacy Policy

At KEYFERO, we place great importance on respecting your privacy and are committed to building strong, lasting relationships with you. Protecting your personal data is paramount to us.

Therefore, we provide you with our Data Privacy Policy to inform you, as clearly as possible, about the personal data processing that we implement.


1.Who are we and what does this Policy cover?

This Data Protection Policy applies to personal data that we collect when you use our website (hereinafter referred to as the “Site”).

Below, we will explain how we collect, use, and share your personal data, as well as the choices available to you regarding your personal data.


2.What personal data do we collect when you use our Site?

We collect your personal data when you directly provide it to us or when you use our Site.

2.1. Personal data you provide to us We collect your personal data during various interactions with us. We collect them, in particular, when creating your account on our Site or when you place an order.

The personal data we collect include:

  • Account Information: We need basic information to create your customer account. We collect your name, first name, email address, and password.
  • Transaction and Billing Personal Data: If you place an order, we collect your name, first name, delivery and billing addresses, as well as your banking details to process your payment and finalize the transaction.
  • Communications with us: You may also provide us with information when you contact our customer service, such as your name, email address, and order number.
  • Newsletter: If you choose to subscribe to our newsletter, we collect your email address.

2.2. Personal data we collect automatically We also automatically collect certain information when you use our Site:

  • Personal Data Related to Your Connections: We collect all the personal data that browsers, mobile devices, and servers transmit to us, such as browser type, IP address, unique device identifiers, language choices, access date and time, operating system, and mobile network information. We collect these connection data when you use our Services.
  • Information from cookies and other technologies: A cookie is a set of information that a site stores on a visitor's computer and that the visitor's browser provides to the site each time the visitor returns. Invisible pixels are small blocks of code present on sites and emails. KEYFERO uses cookies and other technologies, such as invisible pixels, to help us identify and keep track of users, understand how our Site is used, track and understand the effectiveness of an email campaign, and deliver targeted advertisements.


3.For what purposes do we collect your personal data?

KEYFERO ensures to process your personal data on a suitable basis and for specific purposes.

3.1. Bases on which we collect and process your data KEYFERO ensures to process your personal data on a relevant legal basis. Thus, the processing we implement is based on:

  • The execution of a contractual commitment, for example: creating your customer account and processing your billing data when you place an order.
  • Compliance with a legal obligation that rests upon us.
  • The existence of a legitimate interest in processing your personal data, such as improving our Site to offer you a better user experience, ensuring the proper functioning of our Site, and responding to your requests when you use the contact form on the Site.
  • Your consent, for example: before depositing and reading cookies and other trackers, we ensure to collect your consent.

3.2. Purposes for which we use your personal data We use your personal data under the conditions and for the purposes listed below:

  • To allow you to fully use our Site and order our products, for example: setting up and managing your account, tracking your orders, viewing your order history, adding and modifying your delivery and billing addresses.
  • To monitor and analyze trends, and better understand how you interact with our Site, which will help us improve it in return and make it easier to use.
  • To measure, gauge, and improve the effectiveness of our advertising, and thus better understand customer loyalty mechanisms, for example: we may perform analyses on the number of individuals who ordered a product after receiving a marketing message.
  • To monitor and prevent the occurrence of problems on our Site.
  • To inform you, via email for example, of offers and promotions proposed by KEYFERO that may interest you, solicit your opinion or keep you informed of the news of our products (from which you can unsubscribe at any time).
  • To personalize your user experience on our Site, target our marketing messages to certain customer groups (for example, those who have not ordered for a certain period of time), and deliver relevant advertisements.


4.Who can access your personal data?

KEYFERO shares your personal data in specific and limited circumstances. We have put in place appropriate safeguards to protect your privacy.

We share your personal data with the following actors and/or for the following purposes:

  • External service providers: we may share your personal data with our service providers to provide you with our Services.
  • Business partners: we may also share your personal data with our business partners.
  • Police authorities, judicial or administrative authorities: we may disclose your personal data when a legal obligation requires us to do so, such as in the case of a judicial requisition.
  • Protection of our rights: we may also disclose your personal data to defend or assert our rights in court.


5.How long do we keep your personal data?

We delete your personal data when they are no longer necessary for the purposes for which we collected them; subject to any legal or regulatory obligation requiring us to keep them.

For example, we keep your connection data for 12 months from their collection, in accordance with our legal obligations.


6.How do we protect your personal data?

KEYFERO takes various measures to ensure the security of your personal data against loss, misuse, unauthorized access, disclosure, alteration, or destruction.

In particular:

  • As soon as we receive your personal data, we apply strict procedures and security measures to strive to prevent any unauthorized access, access to personal databases being strictly reserved for authorized persons who need to know them in the course of their duties.
  • We require our subcontractors to commit to respecting the security and confidentiality of your personal data, contractually.


7.Are your personal data transferred outside the European Union?

In principle, we keep your personal data within the European Union. However, we may transfer your personal data to some of our subcontractors or partners located outside the European Union for the purposes mentioned above.

When the country to which your personal data are transferred does not provide an adequate level of protection in accordance with the regulations, we take appropriate measures to ensure that the recipients of your personal data will protect them adequately in accordance with this Policy and the applicable regulations.


8.What are your rights and how can you exercise them?

In accordance with the regulations applicable to the protection of personal data, you can:

  • Request access to your personal data.
  • Request the correction or deletion of your personal data.
  • Oppose our use and processing of your personal data.
  • Ask us to limit the use and processing of your personal data.
  • Withdraw your consent when the processing is based on this basis.
  • Request the portability of your personal data. Finally, you can give us your instructions regarding the retention, deletion, and communication of your personal data in the event of your death.

If you wish to contact us regarding any of these rights, you can reach us by email at the following address:

We will respond to you within 1 month after receiving your request.

For confidentiality and personal data protection purposes, a signed copy of an identification document may be requested.

In case of an unsatisfactory response from us, you can file a complaint with the CNIL. However, we invite you to contact us at the above coordinates before filing any complaint with the CNIL.